This notice covers information collected on Remal.ae and via email, text, or other electronic messages between you and Remal Al Sahraa Tourism LLC. We value your trust and will do our best to protect your privacy.

We collect, process, and use your personal data only with your consent or when allowed by law. We handle only the data needed to run the site or that you provide to us.

Personal data means information about an identified or identifiable person. This can include:

• Your name and images of you
• Contact details (email, phone)
• Age and/or date of birth
• Credit card details
• Your preferences and/or opinions
• Survey responses
• Details of products/services we provided or you asked about, and our responses
• Browser session and geo-location data, device and network info, page view stats, search queries, and browsing behavior
• Information about your access and use of our site, including cookies and communications
• Additional personal information via apps, social media, or third-party links

We may collect these directly from you or from third parties.

4.1 Data Processing to Enable Website Use

When you visit our website, we collect usage data (e.g., IP address, session start/end, login data for secure areas) to deliver and improve the service.

4.2 Cookies

We use cookies to recognize you, keep you logged in, support bookings, and help with analytics. You can block or delete cookies in your browser settings. Blocking some cookies may affect site features (like bookings).

4.3 Web Tracking & Analysis (Pseudonymous Profiles)

We create pseudonymous usage profiles (with anonymized IP) for advertising, market research, and user experience improvements. These profiles are not combined with personal data.

4.3.1 Google Analytics

We use Google Analytics to analyze site usage. Google anonymizes your IP within the EU before sending it to the US. You can opt out with this add-on:
Google Opt-Out.

We do not share your personal data with third parties unless you consent, it’s required by law, or necessary to operate our services. We never sell your data.

Cookies and Google services help with analytics, user experience, and map functionality. All data use is anonymized where possible.

With your consent, we may send you weekly emails with travel tips, guides, and offers. You can revoke consent at any time.

If you access our services via mobile, we may collect location and device info (with your permission). You can disable location services in your device settings.

We may supplement your account with information from third parties, such as demographics or credit checks, where legally allowed.

We keep your personal data only as long as needed for the purposes in this policy, or as required by law.

• Access: Request information about the data we hold about you.
• Correction: Update inaccurate or incomplete data.
• Restrict: Limit or object to some uses (e.g., direct marketing).
• Unsubscribe: Opt out of marketing emails at any time.

We may share data with service providers, employees, partners, or regulators as needed to provide our services and comply with laws.

We take strong measures to safeguard your data. However, no internet transmission is 100% secure, and you share information at your own risk.

If you believe we breached this policy, please contact us. We will investigate and reply promptly.

Email: info@remal.ae